Vitality Refund Policy

At Vitality, we are committed to providing quality service and a positive experience. Because our services involve dedicated time, preparation, and resources, refunds depend on whether work has begun.

Before Your Service Begins

If you wish to cancel before your service begins, contact us as soon as possible. You may be eligible for a refund, less any fees for preparation or work already completed that were disclosed and agreed to at the time of booking.

After Your Service Begins

Once we begin providing your service, payments for work already completed are non-refundable. If you cancel a partially completed service, we will review whether a refund is appropriate for any unused portion, subject to the terms agreed to at purchase.

Completed services are generally non-refundable. We do not guarantee specific outcomes unless expressly stated in your service agreement.

Service Concerns

If you are dissatisfied with your experience, please contact us promptly so we can understand your concerns and work toward a fair resolution. Depending on the circumstances, this may include correcting the service, a service credit, or a partial or full refund.

Cancellations by Vitality

If Vitality cancels your service and cannot provide an acceptable alternative, we will refund the amount paid for any services not provided.

Requesting a Refund

Email support@vitalitytechnologygroup.com with your name, booking or order details, and the reason for your request. We will review your request and respond within 14 business days.

Approved refunds will be issued to the original payment method. Processing times may vary depending on your payment provider.

This policy does not limit any refund or cancellation rights you may have under applicable law.